Creating a Support Package ZIP to send to us

Creating a Support Package ZIP to send to us

Creating a Support Package ZIP to send to us

Video link is at the bottom of the page


1) Start OPTICAM Classic and load the problematic VDM file or in the case of a general issue, any VDM file.  If you are currently working on the problem file please do a file save and then continue.

2) When the system is idle (no dialogs shown), type the following followed by [Enter]:
      sup [Enter]
OR

Under the HELP Tab you can select Create Support File.



3) Choose a folder to place the Support package into:


4) Using Windows Explorer, browse to the same folder. You should see a file similar to this:   It will not have a file extension and does not need one to be sent to us.


5) Most email servers will not allow this file to be sent to us as it contains executable code.  You can upload the files to the link below or upload it to WeTransfer, Microsoft OneDrive or similar and email support@optisolutionsusa.com with the link to the file.


6) Once the files are uploaded we wil begin working on the issue.

For a video Tutorial see the YouTube video below





    • Related Articles

    • CodeMeter - Creating License Receipt File

      CodeMeter - Creating License Receipt File 1. Please create a Receipt file and send to OPTISOLUTIONS. If you have just installed the license then the Codemeter Control Center should still be open. If not, please reopen the Codemeter Control Center. ...

    • CodeMeter - Creating a Hardware Locked License Request (with CodeMeterAct Virtual Stick)

      CodeMeter - Creating a Hardware Locked License Request (with CodeMeterAct Virtual Stick) 1) Install CodeMeter - the EXE is here:  https://workdrive.zohoexternal.com/external/94a5ddd614e0ffc82db1ef04030885c1a4a1dfc5c26883fcfbaed21ac77daccf 2) Open ...

    • Checking Nucleo's DXF Output - Creating IGES files in addition

      Checking Nucleo's DXF Output - Creating IGES files in addition ​The files created for 2D cutting from Nucleo are normal DXF files - you can open them in SOLIDWORKS or this handly free DXF viewer: http://www.jetcam.com/free-cad-viewer.htm The DXFs out ...

    • How to help us with IT-access issues

      How to help us with IT-access issues ​Many clients have - for obvious reasons - tight security in place for their local PC's Operation Systems. From time to time, we will need administrator access to a certain folder on your PC to ease the resolution ...

    • Creating a Billet In Opticam Classic

      Creating a Billet ​Attached in this article is a short video detailing how to create a simple rectangle billet. The Billet is a representation of the block you are cutting your part out of. You will need a billet to run your Standard Simulation in ...